Handling service requests
-
The problem today
Requests arrive across several mailboxes, get sorted by hand, and sit there until someone has time. Chasing the missing detail costs more time than the answer itself.
-
The result in operation
Every request is classified, enriched with case and inventory data, and filed in the ticket system as a finished draft reply.
-
Human approval
The draft only goes out once the responsible person in service has approved it.